Prof. Jarugu Narasimha Moorthy, Director, Indian Institute of Science Education and Research Thiruvananthapuram (IISER TVM) inaugurating the blood donation camp in our New Health Centre on 03-04-2019

The New Health Centre

Heartiest Greetings from all of us (your friends in need , service providers and partners in progress) here at IISER Tvm Health Centre.

The primary aim of IISER Tvm Health Centre is to keep you all fit. It will be our endeavour to keep you all hale and healthy, during your stay here .

One cannot always do wonders alone and neither can one always look up to others for making decisions .

The onus of health rests primarily on the individual. We wish all of you to take up a healthy life style and follow it up for your own good.

We assure you that, we will remain your partners in all your endeavours to achieve and maintain good health during your tenure here.

We wish and implore every individual of IISER Tvm family to take up the initiative, own up responsibility, resolve , be committed and follow a healthy life style. Simply put , it involves adopting a healthy diet, possessing a progressive mind set, maintaining harmonious relationships, doing the daily work, exercise / sports , study , hobbies etc with joie de vivre and then retiring to bed contentedly for a blissful sleep.

Live therefore to this day and live it well. Adhering to safety precautions , using one’s own common sense at all times , heeding to sound advice of the learned / wise and following recommended guidelines are essential to move forward in your life’s path ahead.

We ‘ the Health care providers’, will always be available, to provide you the necessary health information, guidance, and treatment as and when needed .

Once again we reiterate that , the hearts and hands ofall IISER Tvm health care providers and the doors of our IISER Tvm Health Care Centre will always be open to serve you all and take care of your health needs 24/7 , 365 days a year.

Health Centre Staff

Facilities available in Health Centre:

Manpower
Medical Officers	2
Nurses	4
Nursing Assistants	4

Transportation Facility:

Ambulance: One
Ambulance is available for use 24/7 on all 365 days.

Services

Night Time Services: 10 pm to 8.30 am
Emergencies and physical ailments/injuries which occur / develop or get worsened at night and necessitate immediate, detailed attention and care will be dealt with as appropriate .

Day Time Services: 8.30 am to 10 pm
Ailments like common cold and other non emergency health issues are best reported and are to be dealt with in the regular timings of the Health centre i.e from 8.30 am to 10 pm. This is the recommended practice. This way, the patient too, will not have to go through the needless distress and suffer silently for major part of the day. Prompt timely reporting and attendant medical care will definitely help relieve patient’s distress early.

Wheel Chair & Stretcher - Locations for availing said facility/h4>

1. PSB Security Desk - Both are available
2. CSB Security Desk - Both are available
3. BSB Security Desk - Both are available
4. LHC Security Desk - Wheel chair is available

HEALTHY LIVING

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Standard Operating Procedure (SOP) for Use of Ambulance Services in the Campus

This SOP applies to all members of the campus community, including students, faculty, staff, and visitors, who may require the use of the campus ambulance.

1. How to Request Ambulance Services
   • Dial 0471-2778144 to request ambulance services.
   • Share the following information with the Health Centre desk;
     • Patient’s Details (Name, Age, etc.)
     • Location (Pick-up location)
     • Contact Number (For follow-up)
     • Patient’s Condition (Brief description of the medical issue)
2. The campus ambulance is primarily for medical emergencies within the campus premises. In cases of severe emergencies, the ambulance will transport the patient to the nearest appropriate medical facility. In all such cases, if deemed fit by the medical officer, a medical personnel may accompany the patient.
3. The ambulance will be stationed at the Health Centre, ensuring easy access and availability at any time of the day or night, for immediate response in case of emergencies.
4. The ambulance will not be used for any purpose other than health care needs for the campus community. The use of ambulance service will be restricted to the transportation of patients and accompanying medical staff to the medical facilities only.
5. The Health Center staff will receive and respond to the emergency calls for ambulance service. The staff will prioritize and coordinate ambulance responses based on the severity of the medical emergency.
6. Health Center staff will maintain a log of ambulance usage, including dates, times, reasons for dispatch, and destination.
7. Ambulance will remain equipped with essential medical supplies and first aid equipment.
8. In the event of a medical emergency requiring ambulance service, individuals should immediately dial the health center contact number or approach nearest security personnel through whom the health center can be contacted.
9. Callers should provide precise information about the location of the emergency, the nature of the medical issue, and any specific requirements, such as the need for medical equipment or personnel.
10. Qualified medical personnel with appropriate training shall be present within the ambulance during emergency responses, as deemed necessary. This medical professional shall be responsible for providing immediate medical care and support to patients during transit.
11. In the event that the campus ambulance is unavailable or out of the campus premises during an emergency, the health center staff shall take necessary measures to arrange alternative vehicles to address medical emergencies promptly.
12. If any individual requires a visit to the health center for consultation due to a medical condition that renders them unfit to walk, the ambulance may be provided for transportation within the campus, depending upon the availability.
13. Students who require transportation assistance due to either physical impairment or issues like leg injuries, fractures, or sprains, may be assisted through other campus vehicles, if available, for their mobility needs within the campus.
14. For non-emergency transportation, such as medical appointments in outside medical facilities, patients should make alternative arrangements themselves.

Guidelines for Medical Certificate

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Miscellaneous

A ) CHSS Claims-General guidelines

The CHSS claims, for both outpatient and inpatient treatment i.e for self and eligible dependants should be submitted in relevant filled up forms- downloadable from campus mate IISER tvm website within six months from date of availing treatment /investigation to Medical officers of the Institute for Scrutiny. Submission in person is not required. They can simply be sent to Health Centre and it will be then received, recorded ,undergo scrutiny and forwarded to Institute Finance Dept at the earliest.

Original bills along with Prescription, Requisition for Investigations ,discharge summary (inpatient treatment) etc should be attached to Claim forms during submission. If Original Prescription/discharge summary is required for future reference by claimant, One can submit self attested copies of the same along with claim forms.

Cosmetic treatment in general is not reimbursable under CHSS.

The CHSS publishes guidelines periodically (once in every 3 or more years ) along with applicable reimbursable amounts for different treatments. It also lists package rates allowed for reimbursement for almost all common medical and surgical ailments in all specialities .The published rates are different for different regions and cities of India. Various medical and surgical investigations and interventions also have individual rates listed for reimbursement which are published periodically for CHSS by Govt of India.

Claims for treatment availed from specialists in Ayurveda, Homeopathy and other systems of medicine also have relevant published CHSS guidelines . CHSS Claims relevant to these systems submitted for reimbursement will dealt with as per CHSS norms.

In general, the cost of consumables like IV drip sets , syringes etc and nutritional supplements are not reimbursable under CHSS . Whenever official Package rates are available, only the published and listed amount for particular treatments under CHSS irrespective of money spent or cost mentioned in attached bills, even if it is a significantly higher amount , only the maximum permissible published/listed amount for reimbursement is allowable as per CHSS norms.

As per existing and relevant CHSS norms , it is not mandatory to get sanction or referral from institute medical officers for specialist consultation or treatment from Govt or Private consultant / hospital .

As regards Vaccination- as on date ,only the following are eligible for reimbursement.

DPT, Measles, OPV, MMR, Hepatitis B, Typhoid And TT vaccines. On Specialist Advice/Prescription additionally Leprovac vaccine, Influenza vaccine and Anti Rabies Vaccine (Post Exposure ) are eligible for reimbursement.

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B ) Student’s Health Insurance -Information in Brief :

The Institute provides health insurance coverage for students under a Group Health Policy facilitated by United India Insurance Company Ltd. This policy is renewed annually, and students are individually listed as beneficiaries in the policy document. Students can access medical services through the network of hospitals/providers listed on the MDIndia website: https://mdindiaonline.com/ProviderList.aspx.

Waiver of waiting periods for pre-existing diseases, initial hospitalization, and specific illnesses. Entitlement to room rent coverage up to ₹1,000 per day for general wards and ₹2,000 per day for ICU stays.

Procedure for availing cashless facility

• Cashless facilities are available only at hospitals within the network or tied-up with the insurer.
• A minimum hospital stay of 24 hours is required to make a health insurance claim.
• When advised to be hospitalized, carry your policy copy, MDIndia ID (e-card), and Aadhaar copy.
• At the time of admission, present your policy copy to the hospital's insurance department. They will coordinate with the TPA (Third Party Administrator).
• Ensure that your hospitalization details are communicated to the TPA and inform your policy servicing representative as well.
• The TPA will send an initial response regarding the cashless claim to the hospital.
• The hospital will then send daily treatment updates to the TPA.
• Upon discharge, the hospital will forward the final bills to the TPA. It typically takes a minimum of 3 hours to process the cashless request.
• Check if there are any pending queries or responses that need to be addressed.
• Notify your servicing representative about your discharge.
• If your bill exceeds the allowed limits (e.g., for room rent, nursing charges, ICU charges), the excess amount must be paid by the patient or insured.

Reimbursement/Claim procedure

• If you are admitted to a hospital that is not part of the network or tie-up list, you can file a reimbursement claim.
• Submit the reimbursement claim form within two weeks of discharge.
• Part B of the claim form must be completed, signed, and sealed by the treating doctor.
• Attach the following documents with the claim form:
  • Original discharge summary
  • Final bills
  • Test reports
  • Prescriptions
  • X-rays, ECGs, scan reports, etc., all bearing the hospital’s seal
• Include a clear copy of the front page of your bank passbook and your Aadhaar card.
• Once processed, the claim amount will be credited to your bank account.
• If any queries arise during the process, you will be notified via email or SMS.
• Ensure you check your messages and emails regularly to avoid delays.

Contact details of the TPA (Third Party Administrator) for Cashless Approvals & Claims Settlement, etc:

Name of TPA/ID: MDIndia Health Insurance TPA Pvt Ltd / TPA00012
Toll Free number 18002097777(Reimb)/18002097800(Cashless)
Senior Tollfree: 02025300126
www.mdindiaonline.com

Contact Details:
For General Enquiries: 18002097777, customercare@mdindia.com
For Cashless approval: 18002097800, authorisation@mdindia.com
For Claim intimation: 18002097777, customercare@mdindia.com

Contact details of Policy serving advisor:
Gopika S. Phone: 9447833099, gopikagireesam@gmail.com

A copy of the insurance policy is available at the Institute Health Centre. Individuals in need can visit the Health Centre or contact medicalservices[at]iisertvm[dot]ac[dot]in or 0471-2778144 for assistance.

Note: The insurance company independently reviews, processes, and determines the eligibility and amount for reimbursement of claims. Generally, treatment must be availed at the insurer's approved hospitals to be eligible under the policy. Outpatient services, including consultations, minor procedures, and investigations, are typically not reimbursable under the policy, whereas such expenses are often covered for inpatients. For cashless claims, only the hospitals highlighted in the List of Hospitals (approved by United India Insurance/MDIndia) are eligible.

Kindly check in List of Hospitals and look for the highlighted ones which are the only approved Hospitals by United India Insurance ( Policy issuer)for cashless claims.

For more information contact Health center at +91(0) 471-2778144

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Tie up with outside Hospitals: consultation, counselling , dispensing drugs, administration of injections & IV fluids, application of dressings , suturing , Medical & surgical procedures , Referral and transport to higher centres based on needless

Emergency / Casualty care & Admissions
Exclusive Male and Female In Patient wards
Exclusive Male and Female Isolation Wards
Exclusive Ward for Staff
Nebulisation & Suction Apparatus , Diathermyand Oxygen Concentrators, ECG, Defibrillator, Infusion Pump ,Patient Monitor, Pulse Oximeters, vaporizers , Glucometers and other Essential equipments are readily available and used routinely.

As both sound body and sound mind work in tandem and are going to be invaluable partners in scientific pursuits / life, to help you deal with matters of the mind -if need be, our institute’s Psychologist counsellor Dr.Neelima Gopinath and Psychiatrist Consultant Dr.P.R.Mary are available to render professional help in house

So, If you fall ill, as you might at times , feel free to come to us and we’ll do all we can to get you back on your feet as soon as possible

Last but not the least, we wish and pray that each and every one of you remains healthy throughout your stay here and also keep fit for life.

For information on First Aid kindly follow the link:
https://www.nhp.gov.in/miscellaneous/first-aid
https://www.indianredcross.org/publications/FA-manual.pdf